Tuesday, April 17, 2012

Marketing of Financial Services: Consumer behaviour in marketing management.

BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
  Marketing of Financial Services-JAIBB
A.  Consumer behaviour in marketing management :

1.  Situation analysis :
(a)  Consumer / Market behaviour :
(b)  Internal / Company factors :
(c)  Competitive factors :

2.  Marketing strategy :
(a)  Market segmentation :
(b)  Product differentiation :
(c)  Innovation :
(d)  Achieving greater sales volume to present customers :
(e)  Gaining supply or distribution leverage :
(f)  Diversifying into new market :

3.  Marketing program :
(a)  Product decision :
(b)  Price decision :
(c)  Distribution decision :
(d)  Promotion decision :


B.  Role of consumer behaviour in the design of marketing program,

C.  Consumer research process :
1.  Developing research objectives :
2.  Collection secondary data :
3.  Designing primary research :

(a).  Quantitative research design  :
(i)  Observational research  :
(ii)  Experimental  :
(iii)  Surveys :

(b)  Quantitative research data collection instruments :
(i)  Questionnaire :
(ii)  Attitude scales :

(c).  Qualitative research design and data collection :
(i)  Depth interviews :
(ii)  Focus groups :
(iii)  Projective techniques  :
(iv)  Metaphor analysis  :

(d)  Consumer satisfaction measurement :
(i)  Consumer satisfaction survey :
(ii)  Mystery shopper :
(iii)  Complain analysis :

(e)  Sampling and data collection :
(i)  Sample :
(ii)  Probability sample :
(iii)  Non probability sample :

4.  Data analysis and reporting research findings :


Friday, April 13, 2012

Management of Financial Institutions: Introduction

 BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)

Management of Financial Institutions-DAIBB


Q. What is Financial Institute? How many kinds of it and what are they? Discuss it.

Ans: Financial Institute: All Institutions which are registered for doing business of money or money equivalents or money related Instruments or tools are refers to a Financial Institution.
(To Get Download Option Click Read More)

When an Institution involved with the following function is called Financial Institution.
These functions are accordingly:

A. Collect deposit at comparatively low interest rate from those who are interested to invest their surplus money by means of Savings Certificate, Savings Account, Pension Scheme to collect fund. Then after collected fund supplied to those who in fund deficit at a higher interest rate in exchange of primary securities such as Share, Bond, Stock, Mortgage etc. The profit of a financial institute is the difference of earning from primary securities and paid the interest of indirect securities.

B. Financial institutions function as a broker to make communication between buyer and seller that means they buy or sell securities for customer’s interest on behalf of them too and in return they get commission or fees.

We can classified financial institutions in to tow categories. Such as-
1. Bank               and
2. Non-Bank 




Central Bank: The Bank which functions is to control; monitor and direct all bank of the country and has the right to make banking policy for the overall banking system is called the Central Bank. Like as Bangladesh Bank.

Commercial Bank: The Bank which functions is to take deposit, give loan and involve all kind of money transactions is called the Commercial Bank. Like as Agrani Bank, Janata Bank, Brac Bank, Eastern Bank, AB Bank, National Bank etc.

Specialized Bank: The Bank which provides some specific banking fecilities is called the Specialized Bank. Like as Industiyal Bank (industrial sector), Agriculture Bank (agriculture sector) etc.
Industrial Finance Corporation: The Financial Institution which invests or provides loan facilities only for the industrial sector is called Industrial Finance Corporation. Like as IDLC.

House Building Finance Corporation: The Financial Institution which invests or provides loan facilities only for the housing sector is called Industrial Finance Corporation. Like as DBH.

Management of Financial Institutions-1

Monday, April 9, 2012

Business Communications-Sample: Banking Letters-3


 BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
Business Communications-JAIBB 
Sample: Banking Letters-3



Write a letter informing a customer about the process of opening a fixed deposit account.
        (To Get Download Option Click Read More)

Agrani Bank
Nawabpur Branch
36 Nawabpur Road, Dhaka 1000
Tel: 957 3053 Fax: 957 3054 Email: abnp@agranibank.org


Our Ref: AG/Nawab/Dev/233/10
Sunday, May 23, 2010


Ms. Suraiya Begum
103 Dinanath Sen Road
Gandaria
Dhaka 1204


SUB: PROCESS OF OPENING A FIXED DEPOSIT ACCOUNT

Dear Madam:

Thank you for letter dated April 27, 2010 requesting us to let you know the process and formalities about opening Fixed Deposit Account with our branch.

You would be glad to know that opening a fixed deposit account is very easy. What you need to do is visit our branch with your national ID card and cash on any day during office hours. We will take not more than 20 minutes to open your Fixed Deposit Account for any amount for any term.

We are enclosing with this letter a brochure on different products of deposit along with rules and rates of interest. For fixed deposit we offer 9% interest for a period of six months, 10% for one year and 12% for more than one year.

Looking forward to serve you as your trusted bank.

Thank you so much.

Sincerely,


Maswood Alam Khan
Manager

Enclosed: Deposit Brochure
Banking Letters-3

Sunday, April 8, 2012

MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 ) Timetable | MCA 1st year Sem 2 Nagpur university Timetable

MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 ) Timetable | MCA 1st year Sem 2 Nagpur university Timetable


MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 )
EXAMINATION OF SUMMER-2012
-: PROGRAMME ( THEORY ) :-
TIME:- 2.30 P.M. TO 5.30 P.M.
-------------------------------------------------------------------------------------------------------------------------------------------------
DAY DATE SUBJECT
-------------------------------------------------------------------------------------------------------------------------------------------------
Friday 01-06-2012 Data Structure ( 1CSA - 8 )

Friday 08-06-2012 Data Base Management Systems

Friday 15-06-2012 Discrete Mathematics and Graph Theory

Thursday 21-06-2012 Java Programming

Wednesday 27-06-2012 Statistic and Numerical Mathematics.

MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 ) Timetable | MCA 1st year Sem 2 Nagpur university Timetable

MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 ) Timetable | MCA 1st year Sem 2 Nagpur university Timetable


MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-2 )
EXAMINATION OF SUMMER-2012
-: PROGRAMME ( THEORY ) :-
TIME:- 2.30 P.M. TO 5.30 P.M.
-------------------------------------------------------------------------------------------------------------------------------------------------
DAY DATE SUBJECT
-------------------------------------------------------------------------------------------------------------------------------------------------
Friday 01-06-2012 Data Structure ( 1CSA - 8 )

Friday 08-06-2012 Data Base Management Systems

Friday 15-06-2012 Discrete Mathematics and Graph Theory

Thursday 21-06-2012 Java Programming

Wednesday 27-06-2012 Statistic and Numerical Mathematics.

MCA First Year Sem 1 Summer 2012 Exam Timetable Nagpur University

MCA First Year Sem 1 Summer 2012 Exam Timetable Nagpur University | MCA Sem 1 RTMNU 2012 Exam Timetable




MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-1 )
EXAMINATION OF SUMMER-2012
-: PROGRAMME ( THEORY ) :-
TIME:- 2.30 P.M. TO 5.30 P.M.

DAY DATE SUBJECT
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Thursday 31-05-2012 Computer Organisation & Architecture (1CSA - 1)

Wednesday 06-06-2012 Object Oriented Programming Using C ++ (1CSA - 2)

Thursday 14-06-2012 Operating System (1CSA - 3).

Wednesday 20-06-2012 Digital Electronics & Microprocessor ( 1CSA - 4 )

Tuesday 26-06-2012 System Analysis & Design ( 1CSA -5 )

MCA First Year Sem 1 Summer 2012 Exam Timetable Nagpur University

MCA First Year Sem 1 Summer 2012 Exam Timetable Nagpur University | MCA Sem 1 RTMNU 2012 Exam Timetable




MASTER OF COMPUTER APPLICATION Ist Year ( SEMESTER-1 )
EXAMINATION OF SUMMER-2012
-: PROGRAMME ( THEORY ) :-
TIME:- 2.30 P.M. TO 5.30 P.M.

DAY DATE SUBJECT
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Thursday 31-05-2012 Computer Organisation & Architecture (1CSA - 1)

Wednesday 06-06-2012 Object Oriented Programming Using C ++ (1CSA - 2)

Thursday 14-06-2012 Operating System (1CSA - 3).

Wednesday 20-06-2012 Digital Electronics & Microprocessor ( 1CSA - 4 )

Tuesday 26-06-2012 System Analysis & Design ( 1CSA -5 )

BCCA nagpur University 2012 Exam Timetable | B.Com. 2012 Exam nagpur University Summer 2012 Timetable

BCCA nagpur University 2012 Exam Timetable | B.Com. 2012 Exam nagpur University Summer 2012 Timetable | M.Com. 2012 Summer nagpur University Timetable

BCCA nagpur University 2012 Exam Timetable | B.Com. 2012 Exam nagpur University Summer 2012 Timetable

BCCA nagpur University 2012 Exam Timetable | B.Com. 2012 Exam nagpur University Summer 2012 Timetable | M.Com. 2012 Summer nagpur University Timetable

Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU| BFA 2012 Exam Timetable Nagpur University | MA Part 1 , 2 Exam 2012 Tim

Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU
Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU| BFA 2012 Exam Timetable Nagpur University | MA Part 1 , 2 Exam 2012 Tim

Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU| BFA 2012 Exam Timetable Nagpur University | MA Part 1 , 2 Exam 2012 Tim

Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU
Summer 2012 Nagpur University Arts Timetable, B.A. 2012 Exam Timetable RTMNU| BFA 2012 Exam Timetable Nagpur University | MA Part 1 , 2 Exam 2012 Tim

Friday, April 6, 2012

Marketing of Financial Services: Market Segmentation

BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
Marketing of Financial Services-JAIBB
Market Segmentation

A.  Levels of market segmentation.
1.  Segment marketing :     
2.  Niche marketing :
3.  Local marketing :
4.  Individual marketing :                  (To Get Download Option Click Read More)

B.  Pattern of market segmentation.
1.  Homogeneous preferences :
2.  Diffused preference :
3.  Clustered preference :

C.  Market segmentation procedure.
1.  Survey stage :
2.  Analysis stage :
3.  Profiling stage :

D.  Basis for segmenting consumer markets.

1.  Geographic segmentation :

2.  Demographic segmentation :

(a)  Age and life - cycle stage :
(b)  Gender :
(c)  Income :
(d)  Generation :
(e)  Social class :

3.  Psychological segmentation :
(a)  Lifestyle :
(b)  Personality :
(c)  Values :

4.  Behavioural segmentation :
(a)  Occasions :
(b)  Benefits :
(c)  Users status :
(d)  Usage rate :
(e)  Loyal status :
            (i)         Hard core loyals :
            (ii)        Split loyals :
            (iii)       Shifting loyals :
(iv)         Switchers :
(f)  Buyer readiness stage :
(g)  Attitude :

5.  Multi – attribute segmentation ( Geoclustering ) :

6.  Targeting multiple segments :

E.  Major segmentation variable for business markets.

1.  Demographic :
(a)  Industry :
(b)  Company size :
(c)  Location :

2.  Operating variables :
(a)  Technology :
(b)  User or nonuser status :
(c)  Customer capabilities :

3.  Purchasing approach :
(a)  Purchasing - function organization :
(b)  Power structure :
(c)  Nature of existing relationship :
(d)  General purchase policies :
(e)  Purchasing criteria :

4.  Situational factors :
(a)  Urgency :
(b)  Specific application :
(c)  Size of order :

5.  Personal characteristics :
(a)  Buyer - seller similarity :
(b)  Attitude toward risk :
(c)  loyalty :

F.  Effective segmentation.
1.  Measurable :
2.  Substantial :
3.  Accessible :
4.  Differentiable :
5.  Actionable :

G. Selecting the market segments.
1.  Single - segment concentration :
2.  Selective specialization :
3.  Product specialization :
4.  Market specialization :
5.  Full market coverage :



Market Segmentation

Tuesday, April 3, 2012

Marketing of Financial Services: Buyer Behaviour


 BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
Marketing of Financial Services-JAIBB
Buyer Behaviour
A.  Major factors influencing buying behaviour.
            The aim of marketing is to meet and satisfy target customers’ needs and wants. Some time customer say something but actually do different. Their buying behaviour influenced by many factors.

1.  Cultural factors :                      (To Get Download Option Click Read More)
            The culture is the most fundamental determinant of a person’s wants and behaviour. 

(a)  Culture :
            Culture has a broadest and deepest influence on buying behaviour. The growing child acquires a set of values, perceptions, preferences, norms and behaviour through his or her family and other key institutions. For example, a child growing up in the United States is exposed to the following values : achievement and success, activity, efficiency and practicality, progress, material comfort, individualism, freedom, external comfort, humanitarianism and youthfulness.    

(b)  Subculture :
            Each culture consist of smaller subcultures that provide more specific identification and socialization for their members. Subcultures include nationalities, religions, racial groups and geographic regions. Many subcultures make up important market segments and marketers often design their product or services and marketing programs according to consumers needs.  

(c)  Social class :
            Social classes are relatively homogeneous and enduring divisions in a society, which are hierarchically ordered and whose members share similar values, interests and behaviour. Social classes do not reflect income alone, but also other indicators such as occupation, education and area of residence. Social classes differ in dress, speech patterns, recreational preferences and many other characteristics.

Social classes have several characteristics. First, those within each social class tend to behave more alike than persons from two different social classes. Second, persons are perceived as occupying inferior or superior position according to social class. Third, social class is indicated by a cluster of variables - for example, occupation, income, wealth, education and value orientation - rather than by any single variable. Fourth, individuals can move from one social class to another - up or down - during their life time.      

2.  Social factors :
            A consumer’s buying behaviour is influenced by such social factors as reference groups, family and social roles and status.

(a)  Reference groups :
            A person’s reference groups consists of all the groups that have a direct ( face to face ) or indirect influence on the person’s attitudes or behaviour. Groups having direct influence on a person are called membership groups. Some membership groups are primary groups, such as family, friends, neighbors and co – workers, with whom the person interacts fairly continuously and informally. People also belong to secondary groups, such as religious, professional and trade - union groups, which tend to be more formal and require less continuous interaction.
            Their reference groups in at least three ways significantly influence people in our society. Reference groups expose an individual to new behaviours and lifestyles. Their attitudes and self - concepts also influenced by the reference groups. And they create pressures for conformity that may affect actual product and brand choices. So, marketers try to identify their target customer’s reference groups, which influence varies among product and brand choices. 

(b)  Family :

(c)  Roles and status :

3.  Personal factors :
(a)  Age and stage in the life cycle :
(b)  Occupation and economic circumstances :
(c)  Personality and self - concept :

4.  Psychological factors :

(a)  Motivation :
(i)            Freud’s theory :
(ii)           Maslow’s theory :
(iii)          Herzberg’s theory :

(b)  Perception :
(i)            Selective attention :
(ii)           Selective distortion :
(iii)          Selective retention :

(c)  Learning :

(d)  Beliefs and attitudes :

B.  Buying roles.
            It is easy to identify the buyer for many products. But even the marketers must be careful in making their targeting decisions, because buying roles can be change. Five types of people might play roles in a buying decision. These are :

1.  Initiator :
            A person who first give or suggest the idea of buying the products or services.

2.  Influencer :
            A person whose view or advice influence the buying decision.

3.  Decider :
            A person who decides on any component of a buying decision, whether to buy, what to buy, how to buy, when to buy and where to buy.

4.  Buyer :
            The person who makes the actual purchase of products or services.

5.  User :
            A person who consumes or uses the products or services.

C.  Buying behaviour.
            Consumer decision - making varies with the different type of products or services buying decision. We can classify the consumer buying behaviour into four categories, these are :

1.  Complex buying behaviour :
            Complex buying behaviour involves a three - step process. First, the buyer develops beliefs about product. Second, he or she develops attitudes about the product. Third, he or she makes a thoughtful choice. Consumers engage in complex buying behaviour when they are highly involved in a purchase and aware of significant differences among brands. This is usually the case when the product is expensive, bought infrequently, risky and highly self - expressive. Typically the consumer does not know much about the product category. So, the marketer of a high - involvement product must have to understand the consumer’s information gathering and evaluation behaviour nature.    

2.  Dissonance - reducing buying behaviour :
            Sometimes the consumers are highly involved in a purchase but see little difference in brands. The high involvement is based on the fact that the purchase is expensive, infrequent and risky. The buyer will try to learn more information about the product what is available at the time of purchase but will buy fairly quickly, perhaps responding to a good price or to purchase convenience. For example, carpet buying is a high - involvement decision because carpeting is expensive and self – expressive, yet the buyer may consider most carpet brands in a given price range to be the same.
            After the purchase, the consumer might experience dissonance that stems from noticing certain disquieting features or hearing favourable things about the other brands.      

3.  Habitual buying behaviour :
Many products are bought by the consumer under conditions of low involvement and absence of significant brand preference. Such as salt, sugar, match etc. Consumers have little involvement in this product category. They go the store and reach for the brand. If they do not get their own brand then they shifts into the other brand. They have no strong brand loyalty. The consumers have low involvement with most low cost, frequent, less risky purchased products.
With these products, consumer behaviour does not pass the normal sequence of belief, attitude and behaviour. Consumers do not show interest to search extensively for information, evaluate characteristics and make decision on which brand to buy.   
Marketers of such kinds of products find it effective to use price and sales promotions to stimulate product trial.

4.  Variety - seeking buying behaviour :
            Some buying situations are characterized by low involvement, frequent, less risky but significant brand differences. Here consumers often do a lot of brand switching. As for example, cookies. The consumer has some beliefs about cookies, chooses a brand of cookies without much evaluation and evaluates the product during consumption. Next time, the consumer may reach for another brand out of a wish for a different taste. Brand switching occurs for the sake of variety rather than dissatisfaction.


D.  Post purchase behaviour.

1.  Post purchase satisfaction :
2.  Post purchase actions :
3.  Post purchase use and disposal :
Buyer Behaviour

Sunday, April 1, 2012

Business Communications-Sample: Banking Letters-2

BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
Business Communications-JAIBB 
Sample: Banking Letters-2

Write a letter to the Legal Department in the Head Office of your bank; seeking advice on what action should you take on a loan defaulter.   (To Get Download Option Click Read More)

Bangladesh Krishi Bank
Agrabad Branch
Chittagong
P.O. Box No. 332
Phone: 656 7389 Fax: 656 7390 Email: bkbagrabad@bkb.com


Our Ref: legal/19/default/09
Thursday May 08, 2009

The Legal Advisor
Bangladesh Krishi Bank
Head Office, Motijheel
Dhaka 1000

SUB: SEEKING LEGAL ADVICE REGARDING A LOAN DEFAULTER

Dear Sir,

Chittagong Diary Products Ltd. is a valued party of our branch. They have been
banking with us for the last 12 years.

But, of late, the party is not responding to our repeated requests to pay their installments of a long-term loan. They have already failed to pay three installments and the loan has already been classified.

According to our normal banking practice it is high time we instituted a case against them in the “Ortho Rin Adalat”. But, we are afraid, they will stop banking with us if we file a suit against them.

Can we take any legal measure that may motivate them to adjust the long-due loan? We have sent them our reminders through letters. But, no legal notice has yet been served to them.

Awaiting your early response.

Sincerely,

Maswood Alam Khan
Manager
Sample Banking Letters-2

Saturday, March 31, 2012

Marketing of Financial Services:Marketing Environment

BANKING DIPLOMA EXAMINATION
Banking Diploma Courses in Bangladesh under The Institute of Bankers, Bangladesh (IBB)
Marketing of Financial Services-JAIBB
Marketing Environment


A.  Demographic environment.                  (To Get Download Option Click Read More)
            Marketers are much more interested to monitor the demographic environment, because population makeup the market.
1.  World population growth :
            The world population explosion has been a source of major concern, for two reasons. The first is the fact that certain resources needed to support this much human life ( fuel, foods and minerals ) are limited and may run out at some point. Unchecked population growth and consumption would eventually result in insufficient food supply, depletion of key material, over crowding, pollution and an overall deterioration in the quality of life.
            Second cause for concern is that population growth is highest in some countries and communities that can least afford it. In the developing countries, the death rate has been falling as a result of modern medicine, but birth rate remained fairly stable. Feeding, clothing and educating of their children while also providing a rising standard of living is nearly impossible in these countries.  

2.  Population age mix :
            National populations vary in their age mix. At one extreme is Mexico, a country with a very young population and rapid population growth. At the other extreme is Japan, a country with one of the world’s oldest populations. In Mexico milk, diaper, school supplies and toys would be the important products. But in Japan most of the population consume many more adult products.
            So, the marketers have to create separate products and services for different countries and have to choose different price, distribution and promotional strategies for them.      

3.  Ethnic market :
            Countries also vary in ethnic and racial makeup. At one extreme is Japan, where almost every one is Japanese. But on the other extreme is United States, where virtually people came from all nations. Each group has certain specific wants and buying habits. Several food, clothing and furniture companies have directed their products and promotions to one or more of these groups.     

4.  Education groups :
            The population in any society falls into five groups, illiterate, high school dropouts, high school degree, college degree and professional degrees. The marketers have to observe the size of each groups in a society and according to their size they have to design their production plan for different products and services.        
5.  Household patterns :
            The traditional household consists of a husband, wife and children. But in some other societies we observed that their household patterns are nontraditional including single live -  alones, adult live – togethers, single parent families, childless married couple and so on. Single or separated families needed smaller apartment, inexpensive and smaller appliances, furniture and small size food packets. So, the marketers have to consider to the household patterns of the different societies. 

6.  Geographical shifts in population :
Population movement from one country to another or from rural to urban areas. Location makes a difference in goods and service preferences. Those who lived in large cities their most of the purchase are expensive furniture, perfumes, cloths and so on. Suburbanites buy home workshop equipment, outdoor furniture and outdoor coking equipments etc. So, the marketers have to consider to the geographic shifts in population.    

7.  Shift from a mass market to micro - markets :
            The effect of all these changes is fragmentation of the mass market into numerous micro - markets differentiated by age, sex, ethnic background, education, geography, lifestyle and other characteristics. Each group has strong preferences and marketer has to reached the customer through increasingly targeted communication and distribution channels. Marketers are increasingly design their products and services and selected their marketing programs for specific - micro markets. 



B.  Economic environment.
            Without the purchasing power, consumers are not able to fulfill their needs and wants properly. The available purchasing power in an economy depends on current income, price, savings, debt and credit availability. Marketers pay close attention to major trends in income and consumer spending patterns.  

1.  Income distribution :
            Nations economic condition mostly depend on the level and distribution of income and industrial structure. There are four types of industrial structures are observed in the national economy.

(a)  Subsistence economies :
            In a subsistence economy, the vast majority of people engage in simple agriculture, consume most of their output and barter the rest outputs for simple other goods and services. These economies offer few opportunities for the marketers. 

(b)  Raw material exporting economies :
            These economies are rich in one or more natural resources but poor in other respects. Much of their revenue comes from exporting these resources. For example, Zaire and Saudi Arabia has copper and oil resources and they export them in the international market. These countries are good markets for extractive equipment, tools and supplies, materials handling equipments and trucks. Depending on the number of foreign residents and wealth or rich rulers and landholders, they are also a good market for western - style commodities and luxury goods. 
(c)  Industrializing economies :
            In an industrializing economy, manufacturing begins initially to account for 10 percent to 20 percent of gross domestic product. Industrializing economies countries are India, Egypt, Philippines, Malaysia and so on. As manufacturing increases, the country depends more on imports of raw materials, steels and heavy machinery and less on imports of finished textiles, paper products and processed foods. Industrialization creates a new rich class and a small but growing middle class, both demanding new types of goods and services.        

(d)  Industrial economies :
            Industrial economies are major exporters of manufactured goods and investment funds. They buy manufactured goods and export them to other types of economies in exchange for raw materials and semifinished goods. The large and variety of manufacturing activities of these nations and their sizable middle class make them rich markets for all sorts of goods.       
2.  Saving, debts and credit availability :
            Consumers expenditures are affected by consumer saving, debt and credit availability. Consumers saving habit increase the amount of deposits, which is helpful for banks to reduce the bank interest rate and increase the loan availability. Access to lower interest rate helps the companies to expand faster. When credit facilities are available then consumers can purchase many goods and services, otherwise these are not possible at present. Marketers must pay careful attention to major changes in income, cost of living, interest rate, savings and borrowing patterns because they can have a high impact on business, specially for companies whose products have high income and price sensitive.        

C.  Natural environment.
1.  Shortage of raw materials :
2.  Increased energy cost :
3.  Increased pollution levels :
4.  Changing role of governments :

D.  Technological environment.
            One of the most dramatic forces makes rapid changes of human life is technology. The economy’s growth rate is affected by the discoveries of new major innovated technologies. The marketers are monitoring the new innovation and trend of technology.

1.  Accelerating pace of technological change :
            Many of today’s common products were not available 40 years ago. People of that time were did not know personal computers, digital wristwatches, video recorders, mobile phones and fax machines. The advent of personal computers and fax machines has made it possible for people to telecommunicate the others that is, work at home instead of traveling to offices that may be takes 30 minutes or more. Some people hope that this trend of technology will reduce auto pollution, healthy society, bring the family close together and create more home centered entertainment and activities. It will also have substantial impact on shopping behaviour and marketing performance.      
2.  Unlimited opportunities for innovation :
            Scientists are working on a startling range of new technologies that will revolutionize products and production process. Some of the most exciting work is being done in solid - state electronics, biotechnology, robotics and material sciences. Researchers are working on AIDS cures, happiness pills, painkillers and nonfattening foods. They are designing efficient robots for firefighting, underwater exploration and home nursing. In addition scientists are also working on fantasy products, such as small flying cars, three - dimensional television and space colonies. The challenge in each case is not only technical but also commercial – to develop affordable versions of these products.   

3.  Varying research and development budgets :
            The United States annual research and development expenditures are highest in the world, nearly 60 percent of these funds are still earmarked for defense. Japan has increased its research and development expenditures much faster than the United States and is spending mostly on nondefense related research in physics, biophysics, biochemistries, material science, geography and computer science. Many companies are content to put their money into copying competitors’ products and making minor feature and style improvements. So, new innovation of technology depends upon the nature of research work and on the amount of budgets allocated for research and development works.      
4.  Increased regulation of technological change :
            As products become more complex, the public needs to be assured of their safety and security. Consequently, government agencies’ powers to investigate and ban potentially unsafe products have been expanded. Safety and health regulations have also increased in the area of food, automobiles, clothing, electrical appliances, medical sciences and construction. Marketers must be aware of these regulations when proposing, developing and lunching new products in the markets.     

E.  Political legal environment.
1.  Legislation regulating business :
2.  Growth of special - interest groups :

F.  Social cultural - environment.
1.  High persistence of core cultural values :
2.  Existence of subcultures :
3.  Shifts of secondary cultural values through time :

Marketing of Financial Services